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Location: Historic Athens Welcome Center

Schedule: Part-time; must be available on weekends and some holidays

Applications close: April 27, 2026 at 10:00 am EST

Position Summary

The Part-Time Tour Guide is responsible for delivering engaging, accurate, and inclusive guided tours while supporting daily operations of the Welcome Center. This role combines public-facing customer service, educational interpretation, and logistical coordination, with an emphasis on working with diverse audiences, including travelers, children, families, and school groups.

Essential Functions

Tour Delivery & Interpretation:

• Conduct guided tours using established scripts, ensuring accuracy, clarity, and engagement.
• Adapt tour delivery based on audience type, including children, families, and large field trip groups.
• Present inclusive, culturally responsive, and historically accurate information reflecting diverse perspectives.
• Plan and adjust tour routes and itineraries based on weather, timing, and group needs.

Visitor Services & Engagement:

• Greet visitors and provide information on tours, local attractions, and community resources.
• Facilitate positive visitor experiences by responding to questions, concerns, and accessibility needs.
• Manage group flow and safety for small and large groups, including school field trips.

Operations & Administrative Support:

• Operate point-of-sale systems to process transactions for tours and retail items.
• Answer phone calls and respond to email inquiries in a professional and timely manner.
• Maintain accurate records of transactions, bookings, and visitor interactions.
• Keep the Welcome Center clean, organized, and stocked with materials.

Transportation & Equipment:

• Safely operate a 14-passenger vehicle in accordance with organizational policies (no CDL required).
• Transport and operate a vending cart and related equipment as needed.
• Ensure all tour equipment is maintained and ready for use.

Team Collaboration:

• Work collaboratively with staff to support programming, outreach, and daily operations.
• Follow all organizational policies, including safety and security procedures.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent.
• Valid Georgia Driver’s License and ability to pass a Motor Vehicle Report (MVR) screening.
• Ability to pass a background check, including eligibility to work with children.
• Strong verbal communication skills and comfort speaking in front of groups.
• Basic computer proficiency (email, internet, mobile devices, point-of-sale systems).
• Ability to work independently and as part of a team.

Preferred Qualifications

• Experience working with children, families, or school groups in an educational, museum, camp, or tour setting.
• Experience in public history, education, tourism, hospitality, or a related field.
• Knowledge of Athens history, culture, and local attractions.
• Experience facilitating programs or managing large groups.

Required Competencies

• Strong communication skills with the ability to clearly convey information to diverse audiences.
• Demonstrated commitment to customer service through responsive, respectful, and helpful interactions.
• Cultural competency, including the ability to engage respectfully with diverse backgrounds and use inclusive, accurate language.
• Adaptability and the ability to adjust approach based on audience needs and changing conditions.
• Professionalism, including maintaining composure, sound judgment, and a positive demeanor in public-facing situations.

Physical Requirements

• Ability to stand and walk for extended periods, including outdoors in varying weather conditions.
• Ability to lift and carry up to 50 pounds occasionally.
• Ability to safely operate a 14-passenger vehicle.
• Ability to push and maneuver a vending cart.

Work Environment

• Combination of indoor and outdoor work in a public-facing setting.
• Regular interaction with large groups, including children and school groups.
• Weekend, evening, and holiday availability may be required.

Equal Opportunity Employer

Historic Athens Welcome Center is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.